Title: Branch Operations Manager
Total Position: 35+
Industry: Banking/Financial Services
Category: Operations
Type: Permanent ( firstshift )
Department: Commercial Branch Banking Group
Location: Islamabad, Lahore, Faisalabad, Gujranwala, Multan, Peshawar, Quetta, Rawalpindi
Minimum Education: Bachelors
Career Level: Manager
Minimum Experience: 4 Years
Apply By: Mar 24, 2010
Posted On: Dec 29, 2009
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Job Description:
JOB PURPOSE:
Managing the smooth operations of the branch in compliance with banking regulations / policies and procedures with a view to minimize the operational risk and maximize profitability by ensuring the provision of quality service support in terms of product processing and service deliveries.
JOB CONTEXT NATURE AND SCOPE OF THE ROLE:
This position is directly reporting to Regional Operations Manager for overall operational activities of the branch and delivery of quality services to the customers, and indirectly reporting to the Branch Manager for day-to-day operational activities.
Branch Operation Managers main scope is to minimize the operational risk through strict adherence to internal controls and achieve the best audit rating through smooth branch operations as per banking regulations, policies and procedures.
Required Skills:
1. Maintaining and monitoring of branch operations (by checking of vouchers, GL reports and other system generated reports regularly) in order to strengthen the branch internal controls to ensure that processes and activities are carried out strictly in accordance with the laid down banking policies, procedures and SBP regulations to avoid any penalties.
2. Plan, direct and control the counter services / branch operations by distribution of work (job rotation) among branch staff through well defined tasks and responsibilities while achieving timely and accurate processing of deliverables and provision of quality service to the customers.
3. Approval and authorization of transactions as per approved DOA limit. Supervise all ATM matters and formalities regarding account opening, closing, and amendment matters to implement KYC / AML policies.
4. Preparation, analysis, maintenance and submission of all MIS reports to various departments (internal / external) in a timely and accurate manner as and when required.
5. Maintenance of Branch appearance such as cleanliness of branch premises, maintenance of notice board, proper functioning of computer systems etc. to ensure the MCB image and have an efficient working environment.
Knowledge and Skills
Graduate from a recognized University, Knowledge of basic financial concepts, basic banking principles, practices and procedures, banking operations, regulations, and risk management.
Experience Profile4 years of work experience with at least 2 years of branch banking
Behavioral Competencies Efficient interpersonal, communications, and people management skills.
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