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Contact Center Executive

Operations
Karachi, Lahore, Rawalpindi

Apply By Apr 16, 2023

Job Description (total positions: 1, posted on: Mar 16, 2023)

Answer incoming customer phone calls and take appropriate action for each call
Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
To endure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted
Achieve established standards for call handling quality, Sales and productivity
Capture customer’s data as per defined standard operating procedures
Attend mandatory training sessions to stay updated on product or company policy changes
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Utilizing software, databases, scripts, and tools appropriately
Ensure compliance with all company / client policies, procedures and practices
Positive Attitude, goal oriented and team player

Required Skills

Operations Management, المهارات المعدنية, Contact Center Express, Contact Center Management,

Industry
Banking/Financial Services

Category
Client Services & Customer Support

Job Type
Full Time/Permanent ( First Shift (Day) )

Gender
No Preference

Minimum Education
Bachelors

Career Level
Entry Level

Required Experience
Fresh - 1 Year