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Unit Head Customer Service
Lahore
Apply By Jun 15, 2021
Job Description (total positions: 1, posted on: Jun 1, 2021)

  •  Ability to develop and modify processes viewing the future needs of customers while transforming processes through digital innovation.
  •  Forecast customer behavior and gathering market intelligence through surprise visits and customer feedback by direct meeting.
  •  Taking ownership of customer issues and following problem through resolution
  •  To act as catalyst in leading coordination among various functions.
  •  To ensure all customer complaints are closed within the TAT.
  •  Maintain detailed MIS of all customer complaints, action taken and results of spot check.
  •  To ensure all process and policies are in line with regulations.
  •  Ensure that customer service staff is fully trained to handle the customer queries

Required Skills

Client-Facing Skills, Customer Queries, Customer Care, Customer Service, Problem Solving Aptitude, Forecasting, Leadership Skills,

Industry
Banking/Financial Services
Category
Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
Gender
No Preference
Minimum Education
Masters
Degree Title
MBA Marketing, MSc. Mass Communication and MA Economics
Career Level
Experienced Professional
Minimum Experience
9 Years(Relevant 9 years banking experience)
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