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Contact Center Executive

Karachi, Lahore
Apply By Feb 17, 2022
Job Description (total positions: 35+, posted on: Jan 18, 2022)

MCB requires qualified and motivated professionals whose work ethics are based on hard work and diligence, to fill the positions of Contact Center Executives.

Brief Job Description of Contact Center Executive:-

The role is responsible for answer incoming calls from customers related to their queries  and requests, handle complaints, troubleshoot problems and provide information.

  • Answer incoming customer phone calls and take appropriate action for each call.
  • Perform basic account maintenance activities to resolve customer issues in line with bank’s policies and procedures
  • To ensure that highest level of customer care is delivered and all problem incidences are highlighted and reported.
  • Achieve established standards for call handling quality, accuracy and productivity
  • Capture customer’s query / request / complaint as per bank’s standard operating procedures
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Ensure compliance with all company/client policies, procedures and practices
  • Positive attitude, goal-oriented and team player

Job Shifts: Morning / Evening / Night (evening and night shifts not applicable to female staff)

Note:-

1.        Please provide your updated contact details i.e. Name address, phone No, and email address etc. for future correspondence.

Please keep visiting your email Inbox for further updates

Important Note:

Only short listed candidates will be intimated through Calls / SMS / e-mail for interviews

Required Skills

Stress Management Skills, Effective Listening Skills, Good Communication Skills,

Industry
Banking/Financial Services
Category
Client Services & Customer Support
Job Type
Full Time/Permanent ( Rotating )
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Minimum Experience
Fresh(Fresh or 1-2 years of relevant experience)
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