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Contact Center Executive – Operations Group

Karachi, Lahore
Apply By Nov 26, 2021
Job Description (total positions: 35+, posted on: Oct 26, 2021)

MCB requires qualified and motivated professionals whose work ethics are based on hard work and diligence, to fill the positions of Contact Center Executives.

  • The role is responsible for answer incoming calls from customers related to their queries and requests, handle complaints, troubleshoot problems and provide information.
  •   Answer incoming customer phone calls and take appropriate action for each call.
  • Perform basic account maintenance activities to resolve customer issues in line with bank’s policies and procedures
  • To ensure that highest level of customer care is delivered and all problem incidences are highlighted and reported.
  • Achieve established standards for call handling quality, accuracy and productivity
  • Capture customer’s query / request / complaint as per bank’s standard operating procedures
  •   Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  •  Ensure compliance with all company / client policies, procedures and practices
  •  Positive attitude, goal oriented and team player

Note:-

  •  Please provide your updated contact details i.e. Name address, phone No, and email address etc. for future correspondence.
  • Please keep visiting your email Inbox for further updates

Important Note:-

  • Only short listed candidates will be intimated through Calls / SMS / e-mail for interviews.

Required Skills

Stress Management Skills, Listening to Customers, Good Communication Skills,

Industry
Banking/Financial Services
Category
Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
Gender
No Preference
Minimum Education
Bachelors
Career Level
Entry Level
Required Experience
Fresh - 2 Years(Fresh or 1-2 years of relevant experience)
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