Division: IT Enterprise Infrastructure
Department: Infrastructure Support
Reports to: Unit Head Infrastructure C & N
Job Purpose To provide technical assistance to branch network by engaging and adapting ways for continuous monitoring of branch / back offices / Off-Site ATM network and aggressively coordinate with Service providers and branch resources to rectify, alive and maintain redundant media high-availability of MCB network. This role also demands to provide high level services to branch users in respect to infrastructure support, assist in shifting and relocation of branch premises, vendor alignment, media deployment, network devices configuration and supplies, also agile in task/problem resolution reflected in Service desk. This job also inculcates intensive communication with business tiers and can facilitate interaction between end users and higher level support, and have the ability to convert problems into complete resolution.
Job Requirements, Knowledge, Skills & Abilities
Switching and Firewall, Network Management System, Understanding Of Telecom Industry,