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Officer / Senior Officer Contact Center Support
Lahore
Apply By Oct 10, 2021
Job Description (total positions: 1, posted on: Sep 10, 2021)

Job responsibilities:

  • Mange and Administration of Contact Center( Call Logic, Routing, Profiling, ACD, Queues, PGs, SkillSets)              
  • Initiate and implement projects related to Contact Center services( IVR/CRM/CMS/Integrations/Channel Optimization.
  • Manage and Establish new integrations to enhance Contact Center customer relationship management.
  • Administration of Computer Telephony Interface for Customer relationship Management.
  • Oversee and manage Service level, Telephony, Priority routing, Call Groups, Recording System.
  • Preferred Processional Certification/Training of CCNA/ CCNP/ CCVP, Must have in Depth knowledge of H323, SIP protocols stacks. H323, SIP Proxy & Registrar functions / ACD/ Transcoding / Interworking / Session Redirections/ Codec profiling / CDR Reporting and Traces

Required Skills

Customer Support Operations, Committed to Customer Satisfactio, Contact Center Management,

Industry
Banking/Financial Services
Category
Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
Gender
No Preference
Minimum Education
Bachelors
Degree Title
Masters / Bachelors in Computer Sciences
Career Level
Experienced Professional
Required Experience
1 Year - 2 Years(1 to 2 years of relevant experience)
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