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Contact Center Executive
Operations
Islamabad, Rawalpindi
Islamabad, Rawalpindi
Apply By Nov 3, 2022
Job Description
(total positions: 1,
posted on: Oct 3, 2022)
- Answer incoming customer phone calls and take appropriate action for each call
- Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
- To endure that the highest level of quality customer care is delivered and all problem incidences are
- reported and highlighted
- Achieve established standards for call handling quality, Sales, and productivity
- Capture customer’s data as per defined standard operating procedures
- Attend mandatory training sessions to stay updated on product or company policy changes
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Utilizing software, databases, scripts, and tools appropriately
- Ensure compliance with all company / client policies, procedures, and practices
- Positive Attitude, goal-oriented, and team player
Required Skills
Collaborative and Problem Solving, Listening to Customers, Customer Services Operations, Client Contact Skills, Customer Relations Management, Interpersonal and Communication Skills,
Industry
Banking/Financial Services
Banking/Financial Services
Category
Client Services & Customer Support
Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
Full Time/Permanent ( First Shift (Day) )
Gender
No Preference
No Preference
Minimum Education
Bachelors
Bachelors
Career Level
Experienced Professional
Experienced Professional
Minimum Experience
1 Year
1 Year
